What is Smart Sim ?

Smart Sim is a Prepaid International GSM SIM Card that is specially designed for corporate and leisure travelers. Smart Sim offers low-cost per minute rates for calls made to landline or mobile globally without hefty roaming charges.

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How does the Smart Sim service work?

Smart Sim is a Prepaid International GSM SIM Card that is specially designed for corporate and leisure travelers. Smart Sim offers low-cost per minute rates for calls made to landline or mobile globally without hefty roaming charges.

Over 450 tier 1GSM operators globally support Smart Sim services through offering quality and reliable services. With Smart Sim you have all the standard GSM services including Voicemail and SMS.

Smart Sim is customized for corporate and leisure travelers who travel frequently. Smart Sim is a Multi IMSI SIM card (a card that can contain multiple SIM profiles). Your Smart Sim card comes equipped with UK (+44) phone number and an optional Canada (+1 647) alias phone number. The Canadian number can be substituted with a number of your own country (more than 50 countries). 

Smart Sim uses callback technology to provide you with high quality and inexpensive roaming service.

 

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What are the charges for incoming calls from a handset equipped with Smart Sim?

There are no charges associated with incoming calls on your UK phone number while roaming in following countries when corresponding mobile operator is selected:

Angola-UNITEL S.a.r.l.
Anguilla-Cable & Wireless West Indies Ltd. Anguilla (Cable & Wireless)
Antigua & Barbuda-Digicel Antigua e Barbuda
Armenia Republic of-K Telecom Vivacel (MTS)
Australia-Singtel Optus Limited (YES OPTUS)
Australia-Telstra Corporation Limited (Telstra MobileNet)
Australia-Vodafone Pacific Limited (Vodafone)
Austria-ONE GMBH (Orange)
Austria-T-Mobile + ex Telering (T-Mobile)
Austria-Mobilkom Austria AG & Co KG (A1)
Bahrain-Batelco BHR MOBILE PLUS (BATELCO)
Bahrain-Zain BH ex MTC Vodafone (Zain)
Belgium-Mobistar S.A.
Belgium-Belgacom Mobile (PROXIMUS)
Bermuda-Digicel ex Cingular (Digicel)
Bolivia-Entel SA
Bolivia-Nuevatel
Costa Rica-I.C.E. Instituto Costarricense de Electricidad (ICE)
Cyprus-CYTAGSM
Cyprus-MTN Cypro ex AREEBA ex Scancom (MTN)
Czech Republic-Vodafone - Cesky Mobil - Oskar Mobil (Vodafone)
Czech Republic-Telefonica O2 ex Eurotel Praha (Telefonica O2)
Czech Republic-T-Mobile Czech Republic a.s. (T-Mobile)
Denmark-Telenor (Sonofon)
Denmark-Telia A/S Denmark (TELIA DK)
Denmark-TDC Mobil A/S
Egypt-The Egyptian Company for Mobile Services (ECMS-MobiNil)
Egypt-ETISALAT MISR (Etisalat Egitto)
Egypt-Vodafone Egypt Telecommunications S.A.E. (Vodafone)
Estonia-AS EMT (EMT GSM)
Estonia-Tele2 Eesti AS
Finland-DNA FINNET NETWORKS fusa conSuomen 2G Oy (DNA)
Finland-Alands Mobiltelefon Ab
Finland-Elisa corporation ex Radiolinja Origo Oy (Elisa)
Finland-Telia Sonera (Sonera)
France-Orange France
France-SFR
France-Bouygues Telecom
French Guiana (Frenche West Indies)-Digicel ex Bouygues Telecom Caraibe (Digicel)
French Guiana (Frenche West Indies)-Orange Caraibe
Gabon Republic of-Zain ex Celtel (Zain)
Georgia-Geocell Limited
Georgia-Magti Com (Magti GSM)
Germany-T-Mobile Deutschland GmbH D1 (T-Mobile)
Germany-Vodafone D2 GmbH (Vodafone)
Germany-E-Plus Mobilfunk GmbH (E-Plus)
Germany-O2 Germany GmbH & Co. OHG (O2)
Greece-COSMOTE
Greece-Vodafone-Panafon (Vodafone)
Greece-WIND HELLAS TELESTET
Greece-WIND HELLAS ex Q Hellas
Guadeloupe (French West Indies)-Digicel ex Bouygues Telecom Caraibe (Digicel)
Guadeloupe (French West Indies)-Orange Caraibe
Hungary-Pannon GSM Telecommunications (Pannon)
Hungary-TMobile ex Westel Mobile (T-Mobile)
Hungary-Vodafone Hungary Ltd (Vodafone)
Iceland-Siminn ex Iceland Telecom Ltd (SIMINN)
Iceland-Og fjarskipti hf Og Vodafone GSM ex TAL- Isalnssimin (Vodafone)
Iran-IRANCELL (MTN)
Ireland-O2 Communications Ireland Ltd (O2)
Israel-Partner Communications Company Ltd (Orange)
Israel-Cellcom Israel Ltd
Israel-Pelephone
Italy-Telecom Italia Mobile (TIM)
Jamaica-Mossel Jamaica Ltd (Digicel)
Japan-NTT DoCoMo Inc
Jordan-Zain Jordan Mobile Telephone ex Fastlink - Jordan (Zain)
Jordan-Petra Jordanian Mobile Telecommunications Company-Orange ex MobileCom (Orange)
Jordan-Umniah Mobile Company (Umniah)
Jordan-Xpress Jordan
Kazakhstan-KaR-TeL LLP K-MOBILE (Beeline)
Kazakhstan-GSM Kazakhstan Ltd (KCELL)
Kenya-Zain ex Celtel ex Kencell (Zain)
Kenya-Safaricom Limited
Kenya-Telkom Orange Kenya (Orange)
Kuwait-KTC (Viva)
Kyrgyz Republic-NURTelecom (Nur O)
Latvia-TELE2
Latvia-Bite
Lithuania-UAB TELE2 (TELE2)
Lithuania-UAB Bite GSM (Bite GSM)
Lithuania-OMNITEL
Luxembourg-P+T Luxembourg (LUXGSM)
Luxembourg-Tango S.A
Malawi-Telekom Network Malawi (TNM)
Malawi-CelTel (ZAIN)
Martinique (French West Indies)-Orange Caraibe
Moldova Republic of-Orange (VoXtel S.A.)
Mongolia-MobiCom
Mozambique-Mocambique Celular Ltd (mCel)
Netherlands-Vodafone Libertel N.V (Vodafone)
Netherlands-T-Mobile Netherlands (T-Mobile NL)
Netherlands-KPN Mobile The Netherlands BV (KPN)
Netherlands Antilles-Digicel Mossel ex Curacao (Digicel)
Netherlands Antilles-Telcell N.V.
Netherlands Antilles-Setel NV (UTS Wireless Curacao)
Nigeria-Econet Wireless Nigeria (Celtel Zain)
Nigeria-Globacom Ltd (Glo Mobile)
Nigeria-MTN Nigeria Communications Limited (MTN)
Norway-NETCOM AS
Poland-Polska Telefonia Cyfrowa (Era)
Poland-PTK Centertel IDEA (Orange)
Poland-Polkomtel S.A (PLUS GSM)
Portugal-Optimus Telecomunicacoes S.A (Optimus)
Portugal-Vodafone Telecel (Vodafone)
Portugal-Telecomunicacoes Moveis Nacionais S.A (TMN)
Reunion (La)-Societe Reunionnaise de Radiotelephone (SRR REUNION)
Reunion (La)-Orange Reunion
Romania-Cosmote ex Cosmorom S.A. (Cosmote)
Romania-Vodafone ex MobiFon S.A/CONNEX GSM (Vodafone)
Romania-Orange Romania SA
Russia-Mobile Tele Systems (MTS)
Russia-Vimpelcom- Bee line ex KB Impuls + ex Extel + ex Stav telesot (Beeline)
Russia-BaykalWestCom ex Far Eastern Cellular (BaykalWestCom)
Rwanda Republic of-MTN Rwandacell Sarl (MTN-RWA)
Saudi Arabia-Saudi Telecom Company STC AL JAWAL (STC)
Saudi Arabia-Etisalat( Mobily)
Saudi Arabia-ZAIN SD
Seychelles-Cable & Wireless Seychelles Ltd (Cable & Wireless)
Slovak Republic-T-Mobile Slovenko (T-Mobile SK)
Slovak Republic-Orange Slovensko a.s (Orange SK)
Slovak Republic-Telefonica O2 (O2 SK)
Slovenia-Mobitel d.d
Slovenia-SI.Mobil d.d
Slovenia-Tusmobil
South Africa-Cell C Pty Ltd
South Korea-KT Freetel Co. Ltd KT ICOM Additional IMSI (KT ICOM 450 08 d)
South Korea-KT Freetel Co. Ltd (KT ICOM 450 02)
South Korea-SK Telecom
Spain-VODAFONE ex Airtel Movil S.A (Vodafone)
Spain-France TELECOM Espania Orange ex Retevision Movil ex AMENA (Orange)
Spain-Telefonica Moviles Espa?a S.A. (MOVISTAR)
Sudan-Areeba (MTN)
Sudan-ZAIN SD ex Mobitel (Zain)
Sweden-Telenor Vodafone group (Telenor)
Sweden-Tele 2 AB (Tele2 Comviq)
Sweden-Telia Mobile 240 01 (Telia Sonera 240 01)
Sweden-Telia Mobile 240 05 (Telia Sonera 240 05)
Trinidad and Tobago-Digicel Mossel (Digicel)
Turkey-AVEA ex ARIA (AVEA)
Uganda-Zain CelTel Cellular (Zain)
Uganda-MTN Uganda Ltd (MTN-Uganda)
Uganda-Uganda Telecom Ltd mango (Uganda Telecom)
Ukraine-Astelit (life)
Ukraine-Kyivstar GSM JSC
United Arab Emirates-DU
United Arab Emirates-ETISALAT
United Kingdom-O2 UK Limited (O2)
Venezuela-Telefonica Movil - O2 (Movistar)
Vietnam-Vietnam Mobile Telecom Service (MOBIFONE)
Vietnam-Vietnam Telecoms Services Co GPC (Vinaphone)
Vietnam-Viettel
Yemen-Yemen Mobile Phone Company Sabafon (Yemen Company)
Yemen-YTelecom
Zambia-Celtel Zambia Limited (Zain)
Zambia-Zambia Telecommunicaitons Company Ltd Cell Z (ZAMTEL)

Please note that there is an additional charge of US$0.46/minute  for incoming calls to the Canadian (or your local country) alias phone number assigned to the Smart Sim card.

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Where can I use the Smart Sim service?

Smart Sim service is supported in the following countries:

1. Afghanistan 2. Albania 3. Algeria 4. Andorra 5. Angola 6. Anguilla 7. Antigua and Barbuda 8. Argentina 9. Armenia 10. Aruba 11. Australia 12. Austria 13. Azerbaijan 14. Bahamas 15. Bahrain 16. Bangladesh 17. Barbados 18. Belarus 19. Belgium 20. Belize 21. Benin 22. Bermuda 23. Bolivia 24. Bosnia and Herzegovina 25. Botswana 26. Brazil 27. British Virgin Islands 28. Bulgaria 29. Burkina Faso 30. Burundi 31. Cambodia 32. Cameroon 33. Canada 34. Cape Verde 35. Cayman Islands 36. Chad 37. Chile 38. China 39. Colombia 40. Comoros 41. Congo 42. Congo Democratic Republic 43. Costa Rica 44. Croatia 45. Cuba 46. Cyprus 47. Czech Republic 48. Denmark 49. Djibouti 50. Dominica 51. Dominican Republic 52. East Timor 53. Ecuador 54. Egypt 55. El Salvador 56. Estonia 57. Ethiopia 58. Faeroe Islands 59. Fiji 60. Finland 61. France 62. French Guiana 63. French Polynesia 64. Gabon 65. Gambia

66. Georgia 67. Germany 68. Ghana 69. Gibraltar 70. Greece 71. Greenland 72. Grenada 73. Guadeloupe 74. Guam 75. Guatemala 76. Guinea 77. Guyana 78. Haiti 79. Honduras 80. Hong Kong 81. Hungary 82. Iceland 83. India* 84. Indonesia 85. Iran 86. Iraq 87. Ireland 88. Israel 89. Italy 90. Ivory Coast 91. Jamaica 92. Japan 93. Jordan 94. Kazakhstan 95. Kenya 96. Kuwait 97. Kyrgyzstan 98. Laos 99. Latvia 100. Lebanon 101. Liberia 102. Libya 103. Liechtenstein 104. Lithuania 105. Luxembourg 106. Macao 107. Macedonia 108. Madagascar 109. Malawi 110. Malaysia 111. Maldives 112. Mali 113. Malta 114. Martinique 115. Mauritania 116. Mauritius 117. Mexico 118. Moldova 119. Monaco 120. Mongolia 121. Montenegro 122. Montserrat 123. Morocco 124. Mozambique 125. Namibia 126. Nepal 127. Netherlands 128. Netherlands Antilles 129. New Zealand 130. Nicaragua

131. Niger 132. Nigeria 133. Norway 134. Oman 135. Pakistan 136. Palestine 137. Panama 138. Paraguay 139. Peru 140. Philippines 141. Poland 142. Portugal 143. Puerto Rico 144. Qatar 145. Romania 146. Runion 147. Russian Federation 148. Rwanda 149. Saint Kitts and Nevis 150. Saint Lucia 151. Saint Vincent and Grenadines 152. Saudi Arabia 153. Senegal 154. Serbia and Montenegro 155. Seychelles 156. Sierra Leone 157. Singapore 158. Slovakia 159. Slovenia 160. South Africa 161. South Korea 162. Spain 163. Sri Lanka 164. Sudan 165. Suriname 166. Sweden 167. Switzerland 168. Syria 169. Taiwan 170. Tajikistan 171. Tanzania 172. Thailand 173. Togo 174. Trinidad and Tobago 175. Tunisia 176. Turkey 177. Turkmenistan 178. Turks and Caicos Islands 179. Uganda 180. Ukraine 181. United Arab Emirates 182. United Kingdom 183. United States 184. United States Virgin Islands 185. Uruguay 186. Uzbekistan 187. Vanuatu 188. Venezuela 189. Vietnam 190. Western Samoa 191. Yemen 192. Zambia 193. Zimbabwe

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What are the fees associated with Smart Sim?

There are no monthly or rental fees for Smart Sim equipped with only UK phone number. However, there is a fee of US$2 per month for the optional Canadian alias phone number. If you choose to substitute the Canadian number with an alias phone number of your local country, the monthly fee may be different and a setup fee may apply.

A monthly fee of US$2 is charged for the Canadian alias phone number on the first day of every month whether the Smart Sim is used in the month or not. The monthly fee is charged at the beginning of the month. The first month is not charged the monthly fee as it is likely a partial month. The alias phone number will be deactivated automatically when the Smart Sim has insufficient balance to cover the monthly fee, which is a balance less than or equal to -0.01. Deactivation of the alias phone number is not reversible. A new alias phone number needs to be purchased in order to resume using the alias service. Setup fee may apply. Alias phone numbers of other countries may have different monthly fee and setup fee.

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How do I use Smart Sim?

Smart Sim service is very easy to use. It takes 3 steps:

» Insert your Smart Sim into your unlocked mobile handset.
» Switch on your handset.
» Your handset will automatically connect to an available GSM network in the country.

For more information, see the Smart Sim user guide.

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Can Smart Sim work with any GSM handset?

No. Superim works with most GSM phones as long as the phone is SIM unlocked. When you purchased the phone from your mobile telecom operator, the operator may have "locked" your phone to prevent its use with other mobile operators' SIM cards. Consult the vendor of the mobile phone to get it unlocked.

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What are the steps involved in making a call with Smart Sim?

The Smart Sim service can be configured to call back to the Smart Sim or to any other phone or SIM:

Using the Smart Sim to receive the call back call

The Smart Sim will carry the call while roaming. The default call back number of the Smart Sim is its phone number.

1. Key in the number you wish to call. Use the format +DestinationNumber# where DestinationNumber is <country code><city code><local number>. For example, +19059445555#.
2. After dialing the number, there will be a slight pause, as the Smart Sim service rings you back to connect your call. Answer the call normally. Ignore any error messages the phone may display during this process.
3. Wait a moment for the call to be connected to the destination.

Note: If you had previously set the call back number for a trigger call, you need to set the Smart Sim's phone number or alias phone number as the new call back number before making a call.

Using another phone or another SIM to receive the call back call

The Smart Sim can be used to trigger (initiate) calls with call back to another phone or SIM instead of to itself. This is useful when you travel to a location where you have access to a phone or SIM that can receive calls at low or zero cost, and this phone or SIM may be used to receive the call back call. You can register the call back number by dialing a command on the Smart Sim. The cost of the call back leg would be the cost for the Smart Sim service to call that phone or SIM plus the cost to receive a call on that phone or SIM. This may be less than the cost to receive the call back call on the Smart Sim. You can use the Rate Calculator on www.buktel.com to check which way is more economical.

1. Key in the number you wish to call. Use the format +CallBackNumber*DestinationNumber# where CallBackNumber is <country code><city code><local number> of the phone or SIM where you want to be called back, and DestinationNumber is <country code><city code><local number> of the person you wish to call. For example, +14165521234*19059445555#.
2. When the Smart Sim service calls your phone or SIM, answer the call normally. Ignore any error messages the phone may display during this process.
3. Wait a moment for the call to be connected to the destination.

If you want to receive the call back call at a hotel room, use +HotelPhoneNumber*RoomNumber*DestinationNumber#, and the Smart Sim system will play "Please connect this call to" "<RoomNumber>" when it calls the hotel.

The call back number setting remains in effect until you set a new call back number. So the next time you want to make a call with call back to the current call back number, you can just dial in the format +DestinationNumber#, and the system will look up the last call back number automatically.

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My GSM Cellular phone already has a Smart Sim card but it doesn't automatically connect to a GSM network. What could be the problem?

A GSM Cellular Phone with a Smart Sim will automatically connect to any available GSM network in the area. In some countries there could be more than one GSM operator, you may have to manually select a suitable GSM operator. You may also have to switch current GSM operator if you are unable to receive a callback call after you have initiated your call. 

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Does Smart Sim offer SMS text messaging?

Yes. Smart Sim incorporates current advanced SIM technology and supports all standard features of a GSM service.

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Does Smart Sim offer Voicemail Service?

Yes. Smart Sim offers voicemail services to its users. Unanswered calls are automatically routed to a Voicemail Server where the caller can leave a voice message for the called party.

To retrieve the voicemail message, simply follow simply the steps below.
1. Call +1 416 840 1539 from Smart Sim or any other phone.
2. When prompted with "Mailbox" input the Smart Sim's phone number. (You can press # at the end of the number to proceed to the next step immediately.)
3. When prompted with "Password" input Smart Sim's PIN if there is a PIN or the last four digits of the serial number if there is no PIN.
4. Follow the prompts.

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How can I start using Smart Sim's services?

» Contact one of our Smart Sim resellers in your region and sign up for a new account with them.
» Purchase a Smart Sim Roaming GSM Card valued at $40 USD
» Purchase prepaid Talk-time credit for you Smart Sim card (minimum purchase of $20 USD)

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Can I test Smart Sim 's service quality before purchasing?

Yes, please contact an authorized Smart Sim reseller in your area for a live demonstration of Smart Sim’s exceptional voice and service quality.

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How can I become a reseller of Smart Sim service?

If you are interested in becoming one of Smart Sim’s Authorized resellers, please contact our Head Office at +91-522-2303663, 2303664, or email us at [email protected].

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What qualifications are required to become a Smart Sim reseller?

The basic essential qualifications are

» Ability to define, explain and inform corporate and regular users about Smart Sim's services
» Ability to demonstrate Smart Sim services for your clients
» Strong and effective corporate network in your market

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Is Smart Sim offered as a private label service?

Yes, Smart Sim services, existing infrastructure and required software are offered to qualified reseller for private labeling. For further information, please contact your Smart Sim Sales manager at [email protected].

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What is Cellular Phone roaming?

Roaming is defined as the ability for a cellular customer to automatically make and receive voice calls, send and receive data, or access other services when traveling outside the geographical coverage area of the home network, by means of using a network in the area visited. Roaming is technically supported by mobility management, authentication and billing procedures. Establishing roaming between network operators is based on - and the commercial terms are contained in - Roaming Agreements. If the network visited is outside the home country, this is known as International Roaming. GSM Roaming, which involves roaming between GSM networks, offers the convenience of a single number, a single bill and a single phone with worldwide access to over 200 countries. The convenience of GSM Roaming has been a key driver behind the global success of the GSM Platform.

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